OneList Waterloo Region
One Connection. One Application.

For Support with your OneList Application:

 
  • For Technical Assistance with the OneList site, contact OneHSN Technical Support at:

Phone: (888) 722-1540

Email: For assistance or information please e-mail us at: Support@OneHSN.com

Hours of Operation: Monday to Friday - 8:00 am to 5:00 pm (EST)

 

  • If you have questions about a specific program or if you are looking for information on the status of your application, please contact the child care program directly.

 

  • For support with School Board Operated Before and After School care, including registration, scheduling, billing, and tax receipts, please contact the appropriate school board:

 

Waterloo Region District School Board

Phone: 519-570-0003 x 4704

Email: care@wrdsb.ca

Online: https://www.wrdsb.ca/beforeafter/

Hours of Operation: Monday to Friday - 8:30 am to 4:30 pm (EST)

WRDSB Parent Handbook – Extended Day Programs

WRDSB Extended Day FAQ

WRDSB Schedule Change Instructions

 

Waterloo Catholic District School Board

Phone: 519-578-3660 x 2225 or 2484

Email: extended.day@wcdsb.ca

Online: https://www.wcdsb.ca/our-schools/register-for-school/extended-day-program/

Hours of Operations: Monday to Friday - 8:30 am to 4:30 pm (EST)

WCDSB Parent Handbook – Extended Day Programs

WCDSB Extended Day FAQ

 

  • For any other (non technical) concerns about your OneList experience, please contact:

The Region of Waterloo

Phone: (519) 575-4400 x 3278

E-mail: OneList@regionofwaterloo.ca

Hours of Operation: Monday to Friday - 8:30 am to 4:00 pm

OneHSN Support will be closed for Good Friday on April 10th. We will respond to your request during regular business hours.


User Guide (Parent/Guardian)

  • For more information on how to use OneList, see the OneList User Guide.

    This guide is designed to show you how to use this website to its full potential and provide assistance with the use of the website. You can open the document as a PDF by clicking the 'Download' button below.

  • You must have Adobe® Acrobat® Reader® installed on your computer to view PDF documents. Click on the link below to download Acrobat Reader software.


Have Questions? Check out our answers to common inquiries from parents

Frequently Asked Questions (F.A.Q's)

  • Am I registering my child in a child care centre on this site?
  • No, on this site you can complete and submit an application for child care that will be automatically sent to the child care centre(s) of your choice. Once a space becomes available, you will be contacted by the child care centre for registration.

 

  • Can I apply to more than one childcare centre?
  • Yes, you may apply to up to ten providers. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.

 

  • How long will I have to wait for a space?
  • If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.

 

 

  • Who qualifies for subsidy?
  • Applicants must be working, attending school or have medical or social need for child care in order to be eligible to subsidy. Applicants with household incomes less than $20,000 qualify for full subsidy. Applicants in receipt of Ontario Works assistance or the Ontario Disability Support Program also qualify for full subsidy. Those with incomes over $20,000 will be assessed to determine how much subsidy is available to them. Use the subsidy calculator on this site to help determine whether you are eligible.

 

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