Help and F.A.Q.

Have Questions? Check out our answers to common inquiries from parents

For a quick overview video on how to complete your child care application, watch the video below.

Frequently Asked Questions (F.A.Q's)

Am I registering my child in a child care centre on this site?

No, on this site you can complete and submit an application for child care that will be automatically sent to the child care centre(s) of your choice. Once a space becomes available, you will be contacted by the child care centre for registration.

Can I apply to more than one childcare centre?

Yes, you may apply to up to seven providers. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.

How long will I have to wait for a space?

If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.

How do I apply for assistance with child care fees or subsidy?

You can apply online for assistance by visiting https://www.regionofwaterloo.ca/en/living-here/help-paying-for-child-care.aspx or by calling 519-575-4400.

For Support with your OneList Application:

For Technical Assistance with the OneList site, contact OneHSN Technical Support at:

Email: For assistance or information please e-mail us at: Support@OneHSN.com

Hours of Operation: Monday to Friday - 8:00 am to 5:00 pm (EST)

If you have questions about a specific program or if you are looking for information on the status of your application, please contact the child care program directly.